Kocaeli University / European Credit Transfer System (ECTS)

Name of Lecturer(s)

Lecturer Dr. Bahar AYDIN CAN
Lecturer Dr. Hilal YILMAZ

Learning Outcomes of the Course Unit
Program Competencies-Learning Outcomes Relation

Learning Outcomes of the Course Unit

1) 1. Uses the protocol and etiquette that should be considered in the society in all areas of life.
2) 2. Toplumda görgü kuralları çerçevesinde davranış analizi ve yorumu yapar.
3) 3. Has command of the rules to be observed in formal and informal environments.
4) 4. Organizes the subordinate-superior-equal communication required by the professional environment within the framework of etiquette and protocol rules
5) 5. Can implement the protocol in institutions and organizations with the rules of social behavior.

Program Competencies-Learning Outcomes Relation

		Program Competencies
		1	2	3	4	5	6	7	8	9	10
Learning Outcomes
	1	Low	Low	Low	Low	Low	Low	Low	Low	Low	Low
	2	Middle	Low	Middle	Low	Low	Low	Low	Middle	Low	Low
	3	Middle	Middle	Middle	Low	Low	Low	Low	Low	Low	Low
	4	Low	Low	Middle	Middle	Low	Low	Low	Middle	Low	Low
	5	Middle	High	Middle	Middle	Low	Low	Low	Middle	Middle	Low

Mode of Delivery

Face to Face

Prerequisites and Co-Requisites

None

Recommended Optional Programme Components

Not Required

Course Contents

Socially accepted ethical behavior patterns, protocols, official and normal etiquette.

Weekly Schedule

1) Socially accepted ethical behavior patterns, protocols, official and normal etiquette
2) Courtesy and etiquette
3) Rules of meeting and being introduced in social life
4) Importance of greeting, Street etiquette and priority of passing through doors
5) Rules and forms of address in correspondence
6) Rules to be observed in phone calls
7) Rules to be considered while talking on the phone and using the internet in the business environment
8) Rules for giving gifts and flowers in social and corporate life
9) Rules to be considered while dressing in social life
10) Rules to be observed in the welcome and farewell
11) Rules in automobile in social life
12) Rules for visits and talks
13) 1
14) Profession and business etiquette
15) An overview

Planned Learning Activities and Teaching Methods

1) Lecture
2) Question-Answer
3) Discussion
4) Drill and Practice
5) Group Study
6) Simulation
7) Case Study
8) Self Study
9) Problem Solving

Assessment Methods and Criteria

Contribution of Quiz to Course Grade	50%
Contribution of Final Examination to Course Grade	50%
Total	100%

Language of Instruction

Turkish

Work Placement(s)