Quality In Health Services
Podology
Vocational School of Kocaeli Health Services
Short Cycle (Associate's Degree)
| Course Unit Title | Course Unit Code | Type of Course Unit | Level of Course Unit | Year of Study | Semester | ECTS Credits |
|---|---|---|---|---|---|---|
| Quality In Health Services | OMP208 | Elective | Associate degree | 2 | Spring | 4 |
Name of Lecturer(s)
Associate Prof. Dr. Ayşe AK
Lecturer Seher ÇİMEN
Lecturer Binnur TURAN
Lecturer Ümit ATASEVER
Learning Outcomes of the Course Unit
1) Explain the concept of quality, quality principles and the quality of public services.
2) Explain features of health services and classifies health services.
3) Describe the features and dimensions of quality in health care services.
4) Describe the principles of Total Quality Management evaluate total quality management practices and the results of the health sector.
5) Identify and compare the quality approach and systems of health care services.
6) Define the concept of accreditation in health care services.
Program Competencies-Learning Outcomes Relation
| Program Competencies | |||||||||
| 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | ||
| Learning Outcomes | |||||||||
| 1 | High | High | High | High | High | High | High | High | |
| 2 | High | High | High | High | High | High | High | High | |
| 3 | High | High | High | High | High | High | High | High | |
| 4 | High | High | High | High | High | Low | High | High | |
| 5 | Middle | High | High | High | High | High | High | High | |
| 6 | High | High | High | High | High | Middle | High | High | |
Mode of Delivery
Face to Face
Prerequisites and Co-Requisites
None
Recommended Optional Programme Components
N/A
Course Contents
The course covers the definition of quality, service quality in health care, perceived quality of health services, technical quality of health services, the concept of total quality, low-quality results in health services, difficulties in developing quality, quality models for hospitals.
Weekly Schedule
1) The concept of quality, dimensions of quality, and quality principles2) The concept of quality in terms of production and service
3) Quality of public services
4) Health care concept, characteristics and classification
5) Definition and history of health care quality
6) Health care quality factors
7) Dimensions of quality in health services
8) Midterm examination/Assessment
9) Total quality management in health care
10) Total difficulties in improving the quality of health care services.
11) The results of total quality management practices in the health sector
12) Health Services Accreditation
13) JCI Accreditation Standards
14) ISO standards related to health care
15) Application of patients' rights in health care
16) Final examination
Recommended or Required Reading
Planned Learning Activities and Teaching Methods
Assessment Methods and Criteria
Contribution of Midterm Examination to Course Grade |
20% |
|---|---|
Contribution of Final Examination to Course Grade |
80% |
Total |
100% |
Language of Instruction
Turkish
Work Placement(s)
Not Required