>
Course Unit Title Course Unit Code Type of Course Unit Level of Course Unit Year of Study Semester ECTS Credits
Total Quality Management MMK439 Elective Bachelor's degree 4 Fall 3

Name of Lecturer(s)

Prof. Dr. Erol FEYZULLAHOĞLU
Assistant Prof. Dr. Mehlika KOCABAŞ AKAY
Assistant Prof. Dr. Celal ÖZKALE
Assistant Prof. Dr. Yasemin YILDIRAN AVCU

Learning Outcomes of the Course Unit

1) Identify quality and quality control.
2) Explain Standard of TS EN ISO 9000:2000 quality management systems.
4) Use principles and applications of total quality management
5) Design an infrastructure to support and develop quality management program.
6) Analyse the strategic issues in quality management.

Program Competencies-Learning Outcomes Relation

  Program Competencies
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19
Learning Outcomes
1 No relation No relation No relation No relation No relation No relation No relation Low No relation No relation No relation No relation No relation No relation No relation No relation No relation No relation No relation
2 No relation No relation No relation No relation No relation No relation No relation No relation No relation No relation No relation No relation No relation Low No relation No relation Low No relation No relation
4 No relation No relation No relation No relation No relation No relation No relation No relation No relation No relation No relation Low No relation No relation No relation No relation No relation No relation No relation
5 No relation No relation No relation No relation No relation No relation No relation No relation No relation No relation No relation Low No relation Low No relation No relation No relation No relation No relation
6 No relation No relation No relation No relation No relation No relation No relation No relation No relation No relation No relation No relation No relation Low No relation No relation No relation No relation No relation

Mode of Delivery

Face to Face

Prerequisites and Co-Requisites

None

Recommended Optional Programme Components

Quality

Course Contents

This course covers quality and quality control. elements ,of quality, quality control organization, quality control costs, standard of TS EN ISO 9001 quality management systems and other standards, total quality management: Principles and applications. Statistical quality control methods.

Weekly Schedule

1) Quality definition, the concept and its historical development, total quality concept, quality gurus, and thoughts
2) Quality definition, the concept and its historical development, total quality concept, quality gurus, and thoughts
3) Quality Tools (7 basic tools, the new 7 Quality Tools) Total Quality and System Approache, Principles of Total Quality Management
4) Quality Tools (7 basic tools, the new 7 Quality Tools) Total Quality and System Approache, Principles of Total Quality Management
5) Quality Management Systems
6) Quality Control Circles
7) ISO 9001 Quality Assurance System
8) Midterm exam
9) Kaizen: Continuous Improvement
10) Quality Management Assessment Approaches (Deming, Baldrige and EFQM Assessment systems)
11) Problem solving techniques
12) Lean Manufacturing
13) Lean Manufacturing
14) Lean Manufacturing
15) Relationship between quality and cost
16) Final

Recommended or Required Reading

Planned Learning Activities and Teaching Methods

1) Lecture
2) Drill and Practice
3) Modelling
4) Simulation
5) Brain Storming
6) Case Study
7) Self Study
8) Project Based Learning


Assessment Methods and Criteria

Contribution of Midterm Examination to Course Grade

20%

Contribution of Final Examination to Course Grade

80%

Total

100%

Language of Instruction

Turkish

Work Placement(s)

Not Required