Kocaeli University / European Credit Transfer System (ECTS)

Name of Lecturer(s)

Associate Prof. Dr. Zeynep Benan DONDURUCU
Associate Prof. Dr. Aybike ÖZEL
Research Assistant Dr. Deniz KEBA EKİNCİ

Learning Outcomes of the Course Unit
Program Competencies-Learning Outcomes Relation

Learning Outcomes of the Course Unit

1) defines crisis
2) Lists the stages of the crisis management process
3) Lists the causes of the crisis
4) Examines the effects of organizational and individual crisis
5) implement crisis management techniques.

Program Competencies-Learning Outcomes Relation

		Program Competencies
		1	2	3	4	5	6	7	8	9
Learning Outcomes
	1	Middle	High	High	Middle	High	Middle	High	High	High
	2	High	High	High	Middle	Middle	High	High	Middle	Middle
	3	Middle	High	High	Middle	High	High	Middle	High	High
	4	Middle	Middle	High	High	Middle	High	Middle	Middle	Middle
	5	High	Middle	High	Middle	High	High	Middle	High	High

Mode of Delivery

Face to Face

Prerequisites and Co-Requisites

None

Recommended Optional Programme Components

nothing

Course Contents

Crisis definition, meaning, analysis of the crisis, crisis systems, sources of the crisis, which caused the crisis to recognize the internal and external environmental factors, the process of crisis, crisis, causes, symptoms, crisis management process, change and adaptation mechanisms of crisis development, crisis management approaches available, the concept of stress and its relationship with the crisis, organizational stress and organizational stress management, organizational sources of stress, the effects of stress on the individual and the organization, the special techniques to cope with stress individually.

Weekly Schedule

1) Subject of the course, homework, lessons will be given information about the processing of resource books and courses.
2) Crisis: Sources, types
3) Phases of crisis management -1
4) Phases of crisis management -2
5) Phases of crisis management -3
6) Identify the factors that led to the crisis
7) To improve the mechanism of compliance
8) Midterm examination/Assessment
9) Stress factors and the crisis
10) Organizational stress
11) The effects of organizational and individual stress
12) Coping with organizational stress and individual stress -1
13) Coping with organizational stress and individual stress -2
14) Coping with organizational stress and individual stress -3
15) Crisis management techniques
16) Final examination

Planned Learning Activities and Teaching Methods

1) Lecture
2) Question-Answer
3) Group Study
4) Case Study

Assessment Methods and Criteria

Contribution of Midterm Examination to Course Grade	30%
Contribution of Final Examination to Course Grade	70%
Total	100%

Language of Instruction

Turkish

Work Placement(s)

Not Required

Course Unit Title	Course Unit Code	Type of Course Unit	Level of Course Unit	Year of Study	Semester	ECTS Credits
Crisis Communication	HIT334	Elective	Bachelor's degree	3	Spring	3