Automation Systems In Tourism
Tourism Management - Tourism Administration
Faculty of Tourism
First Cycle (Bachelor's Degree)
| Course Unit Title | Course Unit Code | Type of Course Unit | Level of Course Unit | Year of Study | Semester | ECTS Credits |
|---|---|---|---|---|---|---|
| Automation Systems In Tourism | TUR204 | Compulsory | Bachelor's degree | 2 | Spring | 5 |
Name of Lecturer(s)
Assistant Prof. Dr. Özlem KÜÇÜK
Learning Outcomes of the Course Unit
1) Opera Front Office Packet Program's main aims,fuctions and benefits
2) Guest Profile Card
3) Reservations Functions; indivudial, travel agency and other reservation types. Arrivals and house use.
4) reservation card, options; trace, rounting, fix charge, pre-billing, location, message, accompanying, share, fix charge, party......
5) Check-in, payment method, direct billing, self payment....
6) Billing activities; postings, transfers, adjustments, disconts, advance bill, interim bill, early-check-out.
7) Room management; room blocking, room status, house-keeping fuctions. miscellaneous.
8) Groups and Allotments.
9) Cashier Options; batch folios, batch post, passer-by quick check-out, cashier close
10) Reports
11) Night audit fuctions.
12) Fidelio Configuaration Functions. Room type, Reservation type, Room Price and the other informations entering.
13) Cash-box, shift drop.
Program Competencies-Learning Outcomes Relation
| Program Competencies | ||||||||
| 1 | 2 | 3 | 4 | 5 | 6 | 7 | ||
| Learning Outcomes | ||||||||
| 1 | High | No relation | No relation | No relation | No relation | No relation | No relation | |
| 2 | High | No relation | No relation | No relation | No relation | No relation | No relation | |
| 3 | No relation | No relation | No relation | No relation | No relation | No relation | No relation | |
| 4 | No relation | No relation | No relation | No relation | No relation | No relation | No relation | |
| 5 | No relation | No relation | No relation | No relation | No relation | No relation | No relation | |
| 6 | No relation | No relation | No relation | No relation | No relation | No relation | No relation | |
| 7 | No relation | No relation | No relation | No relation | No relation | No relation | No relation | |
| 8 | No relation | No relation | No relation | No relation | No relation | No relation | No relation | |
| 9 | No relation | No relation | No relation | No relation | No relation | No relation | No relation | |
| 10 | No relation | No relation | No relation | No relation | No relation | No relation | No relation | |
| 11 | No relation | No relation | No relation | No relation | No relation | No relation | No relation | |
| 12 | No relation | No relation | No relation | No relation | No relation | No relation | No relation | |
| 13 | No relation | No relation | No relation | No relation | No relation | No relation | No relation | |
Mode of Delivery
Face to Face
Prerequisites and Co-Requisites
None
Recommended Optional Programme Components
Tourism Front Office Automation Module
Course Contents
all the front office facilities learning
Weekly Schedule
1) The main purpose of the information processing system used and the functions, benefits2) Create a guest profile
3) reservation modules
4) booking option menus
5) desk registration – acceptance procedures
6) billing operations
7) rooms management operations
8) Midterm examination/Assessment
9) group and rooms allocation operations
10) cashier options
11) Daily room status report
12) Night accounting operations
13) Fidelio configuration
14) Revenue management operations
15) Case closure procedures
16) Final examination
Recommended or Required Reading
Planned Learning Activities and Teaching Methods
1) Lecture
2) Question-Answer
3) Discussion
4) Drill and Practice
5) Modelling
6) Brain Storming
7) Six Hat Methods
8) Case Study
9) Lab / Workshop
10) Project Based Learning
Assessment Methods and Criteria
Contribution of Midterm Examination to Course Grade |
30% |
|---|---|
Contribution of Final Examination to Course Grade |
70% |
Total |
100% |
Language of Instruction
Turkish
Work Placement(s)
Not Required