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Automation Systems In Travel Companies

Tourism and Travel Services

Vocational School of Kartepe Tourism
Short Cycle (Associate's Degree)
Course Unit Title Course Unit Code Type of Course Unit Level of Course Unit Year of Study Semester ECTS Credits
Automation Systems In Travel Companies TSP253 Compulsory Associate degree 2 Fall 4

Name of Lecturer(s)

Assistant Prof. Dr. Yüksel GÜNGÖR
Assistant Prof. Dr. Ömer Erdoğan SİVAS
Lecturer Zeynep GENÇ

Learning Outcomes of the Course Unit

1) To know airplane, hotel and car reservations are done at Internet
2) To reach and use airplane transport codes of country, city and town
3) To know minimum transfer times in airports
4) To estimate airway transfer points between two faraway cities
5) To know needs of passengers in their travel country
6) To reach flight details by choosing course, date, time, class, airway at the Internet
7) To see flight tariffs at the Internet
8) To be able to do changes on flight and tariff image
9) To be able to do entrance of mandatory information for airway reservation at the Internet
10) To be able to do reservation and to be able to show them at the Internet
11) To be able to send changes about reservations to airway for information
12) To know customer private demand codes and to be able to attach them to reservation
13) To be able to cancel reservation and reservation leave procedures at the Internet
14) To be able to prepare customer file and be able to transfer them to reservation

Program Competencies-Learning Outcomes Relation

  Program Competencies
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22
Learning Outcomes
1 Middle High Middle High Middle Middle Low Middle Middle Low Middle Low Middle Middle Middle Middle Middle Low Middle Low Middle Low
2 Middle Low Middle Middle High Middle Middle High Middle Low Middle Middle Low Middle Low Middle High Middle Low Middle Middle High
3 Middle Middle Middle High Middle High Middle High Middle Middle High Middle Low Middle High Middle Middle High Middle High Middle Low
4 Middle Middle Low Low Middle High Middle Low Middle Middle High Middle Middle Middle High Middle Middle High Middle Low Middle High
5 Middle Low Middle Middle High Middle Middle High Middle Middle High Middle Middle Low Middle Low Middle High Middle Low Middle Low
6 High Middle High Middle Middle Low Middle Low Middle Low Middle Low Middle Middle High Middle Low Middle High Middle Low Middle
7 Middle High Middle Middle Middle Low Middle High Middle Middle Middle High Middle Middle Low Middle Middle High Middle Middle Middle Low
8 Middle Middle High Middle Low Middle Middle Middle High Middle Middle Middle Middle High Middle High Middle Middle Low Middle Low Middle
9 Middle Middle Low Middle Low Middle Low Middle Middle Middle Low Middle Middle Low Middle Low Middle Low Middle Middle High Middle
10 Middle Low Middle Middle Low Middle High Middle Low Middle High Middle Low Middle High Middle Middle High Middle Middle High Middle
11 Middle Low Middle Low Middle Low Middle Middle Middle Low Middle Low Middle High Middle Low Low Middle High Middle Middle High
12 Middle Low Middle High Middle Middle High Middle Low Middle Middle Low Middle High Middle Middle Low Middle High Middle Low Middle
13 Middle Low Middle Middle Low Middle Low Middle Low High Middle High Middle Low Middle Middle Low Middle Low Middle Middle Low
14 Middle Low High Middle Middle Middle Low Middle Low Middle High Low Middle Middle Middle Middle Low Middle Middle Low Middle Middle

Mode of Delivery

Face to Face

Prerequisites and Co-Requisites

None

Recommended Optional Programme Components

Transportation Services and Ticket Sales

Course Contents

Airplane ticket reservations, hotel and car reservations

Weekly Schedule

1) Entrance to reservation systems in travel agencies. Example program: AMADEUS
2) Airport & City code Country code Airlines code Decode Minimum connection time
3) Using Infırmation and help pages in example program (AMADEUS) and TIMATIC information
4) Entrance and views of AVAILABILITY NEUTRAL Negotiation codes Availability Information
5) Flight information, changes on AVAILABILITY view
6) Views of Dual AVAILABILITY and Direct access, transitions from AVAILABILITY neutral view to Direct access view
7) Views of Schedule Neutral and tariffs and their changes
8) Midterm examination/Assessment
9) Reservation (PNR)- entrance of names, sales, address, ticketing information; name of the individual whom transactions are done and saving reservation
10) Explaining PNR view and entrance of PNR view
11) Searching PNR, Optional entrances, Open flight, Surface information, sending information and ticket number to airway
12) Private demand, private demand codes, note entrance, private note entrance, Detailed reservation prints
13) Passive Segment, changes on PNR, send and copy PNR
14) Entrance of cards, seat reservation, holding reservation, displaying history of reservation
15) Groups reservation, working system of AMADEUS QUEUE , customers' folders, transfer of information from customer folders to PNR
16) Final examination

Recommended or Required Reading

1- AMADEUS Havayolları rezervasyon ve biletleme programı
2- AMADEUS Airways Reservation and Ticketing Program
3- Eğitmen tarafından verilen yazılı dökümanlar
4- Written documents given by the lecturer
5- Seyahat İşletmeleri ile ilgili uygulama kitapları
6- Practical Books related to Travel Agencies
7- Konu ile ilgili uygulama ödevleri
8- Practical homeworks about related topics
9- Uygulama
10- Application
11- /www.tursab.org.tr
12- /www.kultur.gov.tr

Planned Learning Activities and Teaching Methods

1) Lecture
2) Question-Answer
3) Discussion
4) Drill and Practice
5) Group Study


Assessment Methods and Criteria

Contribution of Midterm Examination to Course Grade

40%

Contribution of Final Examination to Course Grade

60%

Total

100%

Language of Instruction

Turkish

Work Placement(s)

Not Required