Front Office Operations
Tourism and Travel Services
Vocational School of Kartepe Tourism
Short Cycle (Associate's Degree)
| Course Unit Title | Course Unit Code | Type of Course Unit | Level of Course Unit | Year of Study | Semester | ECTS Credits |
|---|---|---|---|---|---|---|
| Front Office Operations | TSP269 | Elective | Associate degree | 2 | Fall | 2 |
Name of Lecturer(s)
Assistant Prof. Dr. Tülay POLAT ÜZÜMCÜ
Lecturer Ramazan BULUZ
Learning Outcomes of the Course Unit
1) Front Office Accommodation Management, Organizational Structure of front office, front office personnel, relations with other Departments, will learn front office Hours.
2) Front office also will learn about filing and front office systems
3) Front Office 's department recognizes (Reception, Reservations, Front Lockers, Central, Concierge
4) Used documents, travel agents and front office will have information about the relationship.
Program Competencies-Learning Outcomes Relation
| Program Competencies | |||||||||||||||||||||||
| 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10 | 11 | 12 | 13 | 14 | 15 | 16 | 17 | 18 | 19 | 20 | 21 | 22 | ||
| Learning Outcomes | |||||||||||||||||||||||
| 1 | No relation | Middle | High | High | Middle | Middle | High | Middle | Middle | Middle | High | Middle | Middle | High | High | High | Middle | Middle | Low | High | Middle | Middle | |
| 2 | Middle | High | High | High | Middle | Middle | Middle | High | Middle | Middle | High | High | Middle | Middle | High | High | High | Middle | Middle | Middle | Low | High | |
| 3 | Low | Middle | Low | Middle | Middle | Low | Middle | Middle | Middle | Low | Middle | High | Middle | Middle | Low | Middle | Middle | Low | Middle | Low | High | Low | |
| 4 | Middle | Low | Middle | Middle | Low | Middle | Middle | Low | Low | Middle | Middle | Low | Middle | Middle | No relation | Middle | Low | Middle | Middle | Low | Low | Low | |
Mode of Delivery
Face to Face
Prerequisites and Co-Requisites
None
Recommended Optional Programme Components
Not Required
Course Contents
Accommodation Establishments front office, front office organization structure, Front Office Staff, other Departments Relationship with the Front Office Working Hours And Önbüro'da filing, front office systems, Önbüro'nun Sections, Front Desk, Reservations, Önkasa, Central, Concierge, Önbüro'da Used Documents, Travel Topics include relations agencies and front office.
Recommended or Required Reading
1- DERS NOTLARI VE SUNUMLAR
Planned Learning Activities and Teaching Methods
1) Lecture
2) Question-Answer
3) Discussion
4) Self Study
Assessment Methods and Criteria
Contribution of Midterm Examination to Course Grade |
30% |
|---|---|
Contribution of Final Examination to Course Grade |
70% |
Total |
100% |
Language of Instruction
Turkish
Work Placement(s)
Not Required