Total Quality Management
Polymer Technology
Vocational School of Kocaeli
Short Cycle (Associate's Degree)
| Course Unit Title | Course Unit Code | Type of Course Unit | Level of Course Unit | Year of Study | Semester | ECTS Credits |
|---|---|---|---|---|---|---|
| Total Quality Management | PTP226 | Elective | Associate degree | 2 | Spring | 2 |
Name of Lecturer(s)
Lecturer Yasemin Ayşe ÇETREZ
Lecturer Dr. Türkan DOĞAN
Learning Outcomes of the Course Unit
1) Comprehend basic quality concepts, development, dimensions and components of quality
2) Comprehend the quality of guru and their additions to quality
3) Comment on total quality management principles
4) Determine the quality responsibilities of people with different degrees in organization departments
5) Comprehend total quality management application phases
6) Distinguish the kinds and expression of standarts and concepts of standardization
7) Comprehend application style and extent of ISO 9000:2000 quality management system standard
8) Rely on the total productivity maintenance
Program Competencies-Learning Outcomes Relation
| Program Competencies | |||||||||||||
| 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10 | 11 | 12 | ||
| Learning Outcomes | |||||||||||||
| 1 | No relation | Low | No relation | No relation | No relation | No relation | No relation | Low | Low | No relation | High | No relation | |
| 2 | Low | Low | Low | No relation | Low | No relation | No relation | No relation | Low | Low | No relation | Low | |
| 3 | Low | Low | Low | No relation | No relation | No relation | No relation | Low | Low | Low | Low | Low | |
| 4 | Low | Middle | Middle | No relation | No relation | No relation | No relation | Low | Middle | No relation | Low | Low | |
| 5 | Middle | Middle | Middle | No relation | No relation | No relation | No relation | Low | No relation | No relation | Low | Low | |
| 6 | Low | No relation | Middle | No relation | No relation | No relation | No relation | Low | Middle | Middle | Low | Middle | |
| 7 | Low | No relation | No relation | No relation | No relation | No relation | No relation | Middle | No relation | Low | No relation | No relation | |
| 8 | Low | Low | Middle | No relation | No relation | Low | No relation | Middle | Low | Low | Middle | Low | |
Mode of Delivery
Face to Face
Prerequisites and Co-Requisites
None
Recommended Optional Programme Components
General Communication
Course Contents
Concepts of competition and Quality, Historical development of Quality and Gurus of Quality, the philosophy and principles of Quality, Quality Culture in Organizations and Quality Responsibilities in Activities, Continuous Improvement (Kaizen), Costs of Quality, Suppliers (purveyors) in Total Quality Management, EFQM Excellence Model, Quality Management Systems, ISO 9000, ISO 14000, ISO 27000, OHSAS 18000, SA:8000 Standards
Weekly Schedule
1) The concept of quality and general definitions, historical development of quality, quality masters2) Total Quality Management and Principles (Process Approach, Continuous improvement (Kaizen))
3) Total Quality Management Principles (Leadership, Total Participation)
4) Total Quality Management and Principles (Suppliers and Cooperation, Customer Orientation)
5) Quality culture in organizations and quality responsibilities in activities
6) TQM Application Steps, Quality Cost
7) Total Efficient Maintenance
8) Midterm
9) TS-EN-ISO 9000: 2000 Quality Management System Standard
10) EFQM Excellence Model and Self-Assessment
11) TS-EN-ISO 14000 Environmental Management System Standard
12) TS-EN-ISO 27000 Information Management Standard
13) Occupational Safety and OHSAS 18001 Occupational Health and Safety Management System
14) SA: 8000 Social Responsibility Standard
15) Overwiew
Recommended or Required Reading
1- Kalite Güvence Standartları; İrfan Çağlar, Sabiha Kılıç, Nobel Yayınları, Ankara, 2008
2- Toplam Kalite Yönetimi; Hasan Şimşek, Seçkin Yayıncılık, Ankara 2007
3- İstatistiksel Kalite Kontrolü ve Toplam Kalite Yönetimi Araçları; Şevkinaz Gümüşoğlu, Beta Yayınları;İstanbul, 2000
4- Ders Kitabı İzlence ve Seçilmiş Yayınlar Dergiden Alınan Makaleler
Planned Learning Activities and Teaching Methods
1) Lecture
2) Question-Answer
3) Discussion
4) Group Study
5) Self Study
Assessment Methods and Criteria
Contribution of Presentation/Seminar to Course Grade |
30% |
|---|---|
Contribution of Final Examination to Course Grade |
70% |
Total |
100% |
Language of Instruction
Turkish
Work Placement(s)
Not Required