Kocaeli University / European Credit Transfer System (ECTS)

Name of Lecturer(s)

Associate Prof. Dr. Sinan AYDIN
Lecturer Mustafa OF
Lecturer Güven ÖZAL
Lecturer Şule KILCI
Lecturer Adnan SERT

Learning Outcomes of the Course Unit
Program Competencies-Learning Outcomes Relation

Learning Outcomes of the Course Unit

1) Use daily practice conversations in the office environment.
2) Resolve problems about order letters, shipment correspondences
3) Apply to take and give the instructions, knows international shipping terms, writing memorandum
4) Define the terminology related to business management.
5) Use English for working life.

Program Competencies-Learning Outcomes Relation

Bölümün/programın program yeterlilikleri sistemde olmadığından ilişkilendirme işlemi yapılamamıştır.

Mode of Delivery

e-course

Prerequisites and Co-Requisites

None

Recommended Optional Programme Components

Not Required

Course Contents

Dialogues, Meetings, Making Phone Orders, Resume Writings., Ordering, Filling Out Order Forms, Wrong Orders Order Letters, Shipping Letters, Problems In Shipping Regulations and Advices Airport, Hotel and Restaurant Exercises Restaurant Reservations, Booking Table, Confirming and Cancelling Restaurant Reservations. English Letter Formats Letter Formats, Parts of Letter. Asking The Way, Giving Direction Formal and Informal Introducing. Reception Tasks, Noting Down The Visitors and Callers Making Exuces, Giving and Receiving Instructions, Hotel Reservations, Trip Reservations Making Complaints, Receiving Customer Complaints, Taking Notes. Telephone Technique, Terms of Telephone. Memorandum, Concept of Memorandum, Elements of Memorandum, Writing Memorandum Delivery Methods In Foreign Trade, Abbrevations In International Trade, Letters In International Trade, International Trade Terms.

Weekly Schedule

1) Answering the phone
2) Making calls
3) Appointments
4) Hotel reservations
5) Letters
6) Flight reservations
7) Taking messages
8) Midterm examination/Assessment
9) Leaving messages
10) Weekly work schemes
11) Problems
12) Trips
13) Orders and instructions
14) Delivery methods
15) Restaurant reservations
16) Final examination

Planned Learning Activities and Teaching Methods

1) Lecture
2) Discussion
3) Drill and Practice
4) Group Study
5) Case Study

Assessment Methods and Criteria

Contribution of Presentation/Seminar to Course Grade	30%
Contribution of Final Examination to Course Grade	70%
Total	100%

Language of Instruction

Turkish

Work Placement(s)