Total Quality Management
Business Administration
Vocational School of A.Riza Veziroglu
Short Cycle (Associate's Degree)
| Course Unit Title | Course Unit Code | Type of Course Unit | Level of Course Unit | Year of Study | Semester | ECTS Credits |
|---|---|---|---|---|---|---|
| Total Quality Management | IYP213 | Elective | Associate degree | 2 | Fall | 3 |
Name of Lecturer(s)
Associate Prof. Dr. Gönül KONAKAY
Associate Prof. Dr. Leyla ŞENOL
Associate Prof. Dr. Sema YILMAZ GENÇ
Assistant Prof. Dr. Arzu AZİZAĞAOĞLU
Assistant Prof. Dr. Hale BÜTÜN BAYRAM
Assistant Prof. Dr. CEM ERKEBAY
Assistant Prof. Dr. Dilay GÜVENÇ
Assistant Prof. Dr. Nilay KARASAKAL
Assistant Prof. Dr. Okan ŞENELDİR
Assistant Prof. Dr. Hıfzı Fatih YAKUT
Assistant Prof. Dr. Oğuz YAVUZYILMAZ
Assistant Prof. Dr. Benan YÜCEBALKAN
Lecturer Yalçın ARSLAN
Lecturer Tülin BAYRAKTAR
Lecturer Şimal ÇELİKKOL
Lecturer Güven ÖZAL
Lecturer Sadettin YILMAZ
Lecturer Tuğba UZUNKAYA ŞATIR
Lecturer Dr. Süheyla BAYRAKTAR
Lecturer Dr. Asiye YÜKSEL
Learning Outcomes of the Course Unit
1) Explain the concept of quality
2) Explain the concept of total quality management
3) Explain the basic principles of total quality management
4) Explain the total quality management practices in Turkey
5) Explain the concept of quality
Program Competencies-Learning Outcomes Relation
| Program Competencies | ||||||||||||||||
| 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10 | 11 | 12 | 13 | 14 | 15 | ||
| Learning Outcomes | ||||||||||||||||
| 1 | No relation | Middle | Low | High | Middle | High | No relation | No relation | High | No relation | No relation | No relation | Middle | Low | Middle | |
| 2 | High | Middle | Low | High | Middle | High | No relation | No relation | High | No relation | No relation | No relation | Middle | Low | Middle | |
| 3 | High | Middle | Low | High | Middle | High | No relation | No relation | High | No relation | No relation | No relation | Middle | Low | Middle | |
| 4 | High | Middle | Low | High | Middle | High | No relation | No relation | High | No relation | No relation | No relation | Middle | Low | Middle | |
| 5 | High | Middle | Low | High | Middle | High | No relation | No relation | High | No relation | No relation | No relation | Middle | Low | Middle | |
Mode of Delivery
Face to Face
Prerequisites and Co-Requisites
None
Recommended Optional Programme Components
Customer Relationship Management
Course Contents
Quality management on the development process, the quality of basic concepts, quality control, total quality control, total quality management, total quality management concepts and approaches, total quality management principles, total quality management tools and techniques, quality circles and their properties, the total quality culture, the differences between traditional management and total quality management, total quality management implementation of the Turkey.
Weekly Schedule
1) General Introduction to quality2) Historical development and philosophy of Total Quality Management
3) Important thinkers in quality
4) Eight Dimensions of Quality, David A. Garvin
5) 14 policy by Deming
6) Quality Circles, Improvement Teams
7) PDCA and KAIZEN
8) Midterm examination/Assessment
9) Total quality management practices in Turkey
10) Problem Solving Tools
11) Problem Solving Tools
12) Problem Solving Tools
13) Problem Solving Tools
14) Process management
15) The total quality applications in Turkey
16) Final examination
Recommended or Required Reading
Planned Learning Activities and Teaching Methods
Assessment Methods and Criteria
Language of Instruction
Turkish
Work Placement(s)
Not Required