Office Management and Communication Techniques
Business Administration
Vocational School of A.Riza Veziroglu
Short Cycle (Associate's Degree)
| Course Unit Title | Course Unit Code | Type of Course Unit | Level of Course Unit | Year of Study | Semester | ECTS Credits |
|---|---|---|---|---|---|---|
| Office Management and Communication Techniques | IYP218 | Elective | Associate degree | 2 | Spring | 3 |
Name of Lecturer(s)
Associate Prof. Dr. Leyla ŞENOL
Associate Prof. Dr. Seher UÇKUN
Assistant Prof. Dr. Ufuk COŞKUN
Lecturer Yalçın ARSLAN
Lecturer Dilek ESEN
Lecturer Hüner KULE
Lecturer Öznur AKTAŞ
Lecturer Muhammed Hamdi EKİNCİ
Learning Outcomes of the Course Unit
1) The concept of Management and Office Management
2) Manager,Office manager and main tasks of Office personel
3) Office types, activities in the offices
4) Organization of the modern offices.
Program Competencies-Learning Outcomes Relation
| Program Competencies | ||||||||||||||||
| 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10 | 11 | 12 | 13 | 14 | 15 | ||
| Learning Outcomes | ||||||||||||||||
| 1 | Middle | Middle | Middle | Middle | High | High | Middle | Low | Middle | Middle | Middle | Low | Low | Low | Middle | |
| 2 | Middle | Middle | Middle | Middle | Middle | Middle | Low | Middle | Middle | Middle | Middle | Low | Middle | Low | Low | |
| 3 | Middle | Middle | Middle | Middle | Middle | Middle | Middle | Low | High | Middle | Middle | Middle | Low | Low | Low | |
| 4 | Middle | Middle | Middle | Middle | Low | Middle | Middle | Middle | Low | Middle | Middle | Middle | Low | Middle | Low | |
Mode of Delivery
Face to Face
Prerequisites and Co-Requisites
None
Recommended Optional Programme Components
Management, Total Quality Management, Work Psychology
Course Contents
Concept and definition of office, basic functions of office management, work simplification, work analysis, workflow, filing system, definition of communication concept, human relations within system approach, communication process and factors, functions of communication, the proceeding of communication process, restrictions and key points to create efficient communication, communication types, communication conflictions and solutions, communication structure as an organizational tool, organizational communication tools, communication models in organizations, empathy concept.
Weekly Schedule
1) The definiton and process of communication.2) Types of communication.
3) Effective listening and the importance of effective listening in communication.
4) Obstacles to communication.
5) The obstacles to communication in busıness meetings and marketing.
6) organizational communication
7) Formal and non-formal communication in organizations.
8) Midterm examination/Assessment
9) Written communication tools in enterprises.
10) Visual and audial communication tools in enterprises.
11) Technological innovations in communication.
12) Formats of written communication tools used in enterprises (petition, report, record of release, etc.)
13) Presentations on effective communication.
14) The importance of ethics in communication.
15) repetition of topics
16) Final examination
Recommended or Required Reading
1- GÜRGEN, Haluk, Örgütlerde İletişim Kalitesi, Der Yayınevi, İstanbul, 1997.
2- GÖKDERE, Halis, Yazışma Teknikleri, Gazi Kitabevi, Ankara, 2003
3- Kırmızı, Hasan. Genel ve Teknik İletişim, Trabzon, 2003
Planned Learning Activities and Teaching Methods
1) Lecture
2) Question-Answer
3) Discussion
4) Group Study
5) Brain Storming
6) Self Study
Assessment Methods and Criteria
Contribution of Semester Studies to Course Grade |
20% |
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Contribution of Final Examination to Course Grade |
80% |
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Total | 100% | |||||||||||
Language of Instruction
Turkish
Work Placement(s)
Not Required