Business English II
Business Management
Vocational School of Gazanfer Bilge
Short Cycle (Associate's Degree)
| Course Unit Title | Course Unit Code | Type of Course Unit | Level of Course Unit | Year of Study | Semester | ECTS Credits |
|---|---|---|---|---|---|---|
| Business English II | PAP226 | Elective | Associate degree | 2 | Spring | 3 |
Name of Lecturer(s)
Associate Prof. Dr. Sinan AYDIN
Assistant Prof. Dr. Okan ŞENELDİR
Lecturer Murat ESEN
Lecturer Güven ÖZAL
Learning Outcomes of the Course Unit
1) Use daily practice conversations in the office environment.
2) Resolve problems about order letters, shipment correspondences
3) Apply to take and give the instructions, knows international shipping terms, writing memorandum
4) Define the terminology related to business management.
5) Use English for working life.
Program Competencies-Learning Outcomes Relation
| Program Competencies | ||||||||||||||||
| 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10 | 11 | 12 | 13 | 14 | 15 | ||
| Learning Outcomes | ||||||||||||||||
| 1 | High | Low | Low | Middle | Middle | Middle | Low | Low | Middle | No relation | No relation | No relation | No relation | No relation | Low | |
| 2 | High | Low | Low | Middle | Middle | Middle | Low | Low | Middle | No relation | No relation | No relation | No relation | No relation | Low | |
| 3 | High | Low | Low | Middle | Middle | Middle | Low | Low | Middle | No relation | No relation | No relation | No relation | No relation | Low | |
| 4 | High | Low | Low | Middle | Middle | Middle | Low | Low | Middle | No relation | No relation | No relation | No relation | No relation | Low | |
| 5 | High | Low | Low | Middle | Middle | Middle | Low | Low | Middle | No relation | No relation | No relation | No relation | No relation | Low | |
Mode of Delivery
Face to Face
Prerequisites and Co-Requisites
None
Recommended Optional Programme Components
None
Course Contents
Dialogues, Meetings, Making Phone Orders, Resume Writings., Ordering, Filling Out Order Forms, Wrong Orders Order Letters, Shipping Letters, Problems In Shipping Regulations and Advices Airport, Hotel and Restaurant Exercises Restaurant Reservations, Booking Table, Confirming and Cancelling Restaurant Reservations. English Letter Formats Letter Formats, Parts of Letter. Asking The Way, Giving Direction Formal and Informal Introducing. Reception Tasks, Noting Down The Visitors and Callers Making Exuces, Giving and Receiving Instructions, Hotel Reservations, Trip Reservations Making Complaints, Receiving Customer Complaints, Taking Notes. Telephone Technique, Terms of Telephone. Memorandum, Concept of Memorandum, Elements of Memorandum, Writing Memorandum Delivery Methods In Foreign Trade, Abbrevations In International Trade, Letters In International Trade, International Trade Terms.
Weekly Schedule
1) Meeting Greeting Transportation2) Health Invitation Daily questions
3) Front Office, First Step Services Tour Operators and Guidance Services Business Tourism
4) Business Letter Writing Writing Letter of Intent CV Writing
5) Finance and Banking Terminology
6) Banking and Customer Relationship
7) Visa
8) Rates and Investors Credit Card Processing
9) Consumer Rights Presentation Techniques
10) Legal English Terminology
11) International Law of the European Union and Turkey
12) Business English Terminology
13) Marketing, Marketing Techniques and Strategies Human Resources Administration
14) Business and Productivity Quality Management and Brand Management
Recommended or Required Reading
Planned Learning Activities and Teaching Methods
1) Lecture
2) Discussion
3) Drill and Practice
4) Group Study
5) Case Study
Assessment Methods and Criteria
Contribution of Midterm Examination to Course Grade |
20% |
|---|---|
Contribution of Final Examination to Course Grade |
80% |
Total |
100% |
Language of Instruction
English
Work Placement(s)
Not Required