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Course Unit Title | Course Unit Code | Type of Course Unit | Level of Course Unit | Year of Study | Semester | ECTS Credits |
---|---|---|---|---|---|---|
Office Management and Communication Techniques | IYP218 | Elective | Associate degree | 2 | Spring | 3 |
Associate Prof. Dr. Leyla ŞENOL
Associate Prof. Dr. Seher UÇKUN
Assistant Prof. Dr. Ufuk COŞKUN
Lecturer Yalçın ARSLAN
Lecturer Dilek ESEN
Lecturer Hüner KULE
Lecturer Öznur AKTAŞ
Lecturer Muhammed Hamdi EKİNCİ
1) The concept of Management and Office Management
2) Manager,Office manager and main tasks of Office personel
3) Office types, activities in the offices
4) Organization of the modern offices.
Program Competencies | ||||||||||||||||
1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10 | 11 | 12 | 13 | 14 | 15 | ||
Learning Outcomes | ||||||||||||||||
1 | Middle | Middle | Middle | Middle | High | High | Middle | Low | Middle | Middle | Middle | Low | Low | Low | Middle | |
2 | Middle | Middle | Middle | Middle | Middle | Middle | Low | Middle | Middle | Middle | Middle | Low | Middle | Low | Low | |
3 | Middle | Middle | Middle | Middle | Middle | Middle | Middle | Low | High | Middle | Middle | Middle | Low | Low | Low | |
4 | Middle | Middle | Middle | Middle | Low | Middle | Middle | Middle | Low | Middle | Middle | Middle | Low | Middle | Low |
Face to Face
None
Management, Total Quality Management, Work Psychology
Concept and definition of office, basic functions of office management, work simplification, work analysis, workflow, filing system, definition of communication concept, human relations within system approach, communication process and factors, functions of communication, the proceeding of communication process, restrictions and key points to create efficient communication, communication types, communication conflictions and solutions, communication structure as an organizational tool, organizational communication tools, communication models in organizations, empathy concept.
1- GÜRGEN, Haluk, Örgütlerde İletişim Kalitesi, Der Yayınevi, İstanbul, 1997.
2- GÖKDERE, Halis, Yazışma Teknikleri, Gazi Kitabevi, Ankara, 2003
3- Kırmızı, Hasan. Genel ve Teknik İletişim, Trabzon, 2003
1) Lecture
2) Question-Answer
3) Discussion
4) Group Study
5) Brain Storming
6) Self Study
Contribution of Semester Studies to Course Grade |
20% |
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Contribution of Final Examination to Course Grade |
80% |
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Total | 100% |
Turkish
Not Required