Total Quality Management
Physical Education and Sports
Institute of Health Sciences
Second Cycle (Master's Degree)
| Course Unit Title | Course Unit Code | Type of Course Unit | Level of Course Unit | Year of Study | Semester | ECTS Credits |
|---|---|---|---|---|---|---|
| Total Quality Management | BES520 | Elective | Master's degree | 1 | Spring | 5 |
Name of Lecturer(s)
Prof. Dr. Zekiye BAŞARAN
Prof. Dr. Kürşad SERTBAŞ
Assistant Prof. Dr. Muhammet Eyüp UZUNER
Learning Outcomes of the Course Unit
1) Repeats concepts of total quality and its history
2) Explains of the total quality circle and tools
3) Assesses the quality of management, quality management and the role of strategy
4) Uses the total quality at the sport sector and sports' education.
5) Configures application of total quality at the sport organizations
6) Analyzes important problems of the total quality management at the sport.
Program Competencies-Learning Outcomes Relation
| Program Competencies | |||||
| 1 | 2 | 3 | 4 | ||
| Learning Outcomes | |||||
| 1 | Middle | Low | Low | Middle | |
| 2 | High | Middle | High | High | |
| 3 | High | High | Middle | High | |
| 4 | High | High | Middle | Middle | |
| 5 | High | Middle | High | Middle | |
| 6 | High | Middle | High | Middle | |
Mode of Delivery
Face to Face
Prerequisites and Co-Requisites
None
Recommended Optional Programme Components
Total quality management
Course Contents
This course covers total quality of the sports
Weekly Schedule
1) Basic concepts of quality management2) Types of quality
3) Quality management and employees
4) Management of quality related to activities
5) Quality management in individual activities
6) Quality management in group activities
7) Quality management plan
8) Exam
9) Management of quality in facilities
10) Emergency action plan
11) Quality management and legal aspects
12) Quality management and nature
13) Quality management and miscellaneous events
14) Example quality management studies
15) Example quality management studies
16) Exam
Recommended or Required Reading
1- Buswell, J., Williams, C., Donne, K., & Sutton, C. (2016). Service quality in leisure, events, tourism and sport. CABI.
Planned Learning Activities and Teaching Methods
1) Lecture
2) Question-Answer
3) Discussion
4) Group Study
5) Brain Storming
6) Case Study
7) Self Study
8) Project Based Learning
Assessment Methods and Criteria
Contribution of Midterm Examination to Course Grade |
30% |
|---|---|
Contribution of Final Examination to Course Grade |
70% |
Total |
100% |
Language of Instruction
Turkish
Work Placement(s)
Not Required