| Course Unit Title | Course Unit Code | Type of Course Unit | Level of Course Unit | Year of Study | Semester | ECTS Credits |
|---|---|---|---|---|---|---|
| Quality Control | OTM261 | Elective | Bachelor's degree | 2 | Fall | 4 |
Name of Lecturer(s)
Lecturer Ahmet ÇALIŞKAN
Lecturer Dr. Asiye YÜKSEL
Learning Outcomes of the Course Unit
1) The historical development of quality and
total quality will be learned.
2) Define Quality and Total Quality
Management
3) Explain the historical development of
quality.
4) To be able to explain Total Quality
Management and its elements.
5) Distinguishes the concepts of strategy,
mission, vision and values.
6) Explain the concepts of AccreditationCalibration and recognize the Turkish
Accreditation Agency (TÜRKAK).
Explain the concepts of Accreditation and
Calibration.
7) Knows the general features of
accreditation and the basic elements of
the process.
8) Recognizes the European Accreditation
Association and the International
European Accreditation Forum.
9) Knows the advantages of calibration.
10) Knows the establishment and duties of
Turkish Accreditation Agency.
11) Explains the Model of Excellence and
knows Deming Quality Award.
12) Knows EFQM Excellence Model.
13) To be able to distinguish the standard
definition, types and standardization
concepts.
14) ISO Quality Management System. Knows
the benefits of standardization.
15) Explain Quality Control Circles.
16) Explain the Stages of Organization of
Quality Circles and their Operation.
17) Applies the Process Flowchart and CauseEffect diagram.
18) Applies other statistical quality control
methods.
Program Competencies-Learning Outcomes Relation
| Program Competencies | ||||||||||||
| 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10 | 11 | ||
| Learning Outcomes | ||||||||||||
| 1 | No relation | No relation | No relation | No relation | No relation | No relation | No relation | Middle | No relation | No relation | No relation | |
| 2 | No relation | No relation | No relation | No relation | No relation | No relation | No relation | Middle | No relation | No relation | No relation | |
| 3 | No relation | No relation | No relation | No relation | No relation | No relation | No relation | Middle | No relation | No relation | No relation | |
| 4 | No relation | No relation | No relation | No relation | No relation | No relation | No relation | No relation | Middle | No relation | No relation | |
| 5 | No relation | No relation | No relation | No relation | No relation | No relation | No relation | No relation | Middle | No relation | No relation | |
| 6 | No relation | No relation | No relation | No relation | No relation | No relation | No relation | No relation | Middle | No relation | No relation | |
| 7 | No relation | No relation | No relation | No relation | No relation | No relation | No relation | No relation | Middle | No relation | No relation | |
| 8 | No relation | No relation | No relation | No relation | No relation | No relation | No relation | No relation | No relation | No relation | No relation | |
| 9 | No relation | No relation | No relation | No relation | High | No relation | No relation | No relation | Middle | No relation | No relation | |
| 10 | No relation | No relation | No relation | No relation | No relation | No relation | No relation | No relation | No relation | Middle | No relation | |
| 11 | No relation | No relation | No relation | No relation | No relation | No relation | No relation | No relation | No relation | Middle | No relation | |
| 12 | No relation | No relation | No relation | No relation | No relation | No relation | No relation | No relation | No relation | Middle | No relation | |
| 13 | No relation | No relation | No relation | No relation | No relation | No relation | No relation | No relation | No relation | No relation | Middle | |
| 14 | No relation | No relation | No relation | No relation | No relation | No relation | No relation | No relation | No relation | No relation | No relation | |
| 15 | No relation | No relation | No relation | No relation | No relation | No relation | No relation | No relation | No relation | No relation | Middle | |
| 16 | No relation | No relation | No relation | No relation | No relation | No relation | No relation | No relation | Middle | No relation | No relation | |
| 17 | No relation | No relation | No relation | No relation | Middle | No relation | No relation | No relation | No relation | No relation | No relation | |
| 18 | No relation | No relation | No relation | No relation | Middle | No relation | No relation | No relation | No relation | No relation | No relation | |
Mode of Delivery
Face to Face
Prerequisites and Co-Requisites
None
Recommended Optional Programme Components
Not Required
Course Contents
Quality, General Terms and Fundamental Values and TQM paradigms, Historical development of Total Management and quality management, Quality Control, Quality Assurance and Total Quality Management, Customer Satisfaction, Retention and Loyalty, ISO 9000 Quality Management System, Accreditation, Calibration and EFQM Model, Turkish Accreditation Agency (TÜRKAK), National and international quality awards, Basic Factors Affecting Quality (Strategy, Mission, Vision, Values, Customer Orientation and Benchmarking), Quality Factors Affecting Quality (Process Management, Continuous Improvement (KAIZEN), Team Work, Quality Control Circle and its properties, Statistical Quality Control Methods, Implementation process of total quality management: Planning process, Total quality management implementation process: Quality planning technique, Total quality management implementation process: Quality planning technique.
Recommended or Required Reading
Planned Learning Activities and Teaching Methods
Assessment Methods and Criteria
Language of Instruction
Turkish
Work Placement(s)
Not Required