Service Business and Consumer Services
Automotive Engineering
Faculty of Technology
First Cycle (Bachelor's Degree)
| Course Unit Title | Course Unit Code | Type of Course Unit | Level of Course Unit | Year of Study | Semester | ECTS Credits |
|---|---|---|---|---|---|---|
| Service Business and Consumer Services | OTM496 | Elective | Bachelor's degree | 4 | Fall | 4 |
Name of Lecturer(s)
Assistant Prof. Dr. Dilek Özlem ESEN
Learning Outcomes of the Course Unit
1) Learns labor laws the legal sanctions necessary for
the operation of the service business.
2) Learns the legal rights and obligations of the
employee
3) Learns the service the work flow organization and
working instructions.
4) Applies the job descriptions, employee training,
development, career planning and organization.
5) Learns career planning, follow and organization.
6) Getting ability to apply report of the service
operations.
Program Competencies-Learning Outcomes Relation
| Program Competencies | ||||||||||||
| 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10 | 11 | ||
| Learning Outcomes | ||||||||||||
| 1 | Low | No relation | No relation | No relation | No relation | No relation | No relation | No relation | No relation | No relation | No relation | |
| 2 | Low | No relation | No relation | No relation | No relation | No relation | No relation | No relation | No relation | No relation | No relation | |
| 3 | No relation | Middle | No relation | No relation | No relation | No relation | No relation | No relation | No relation | No relation | No relation | |
| 4 | No relation | No relation | Middle | No relation | No relation | No relation | No relation | No relation | No relation | No relation | No relation | |
| 5 | No relation | No relation | No relation | Low | No relation | No relation | No relation | No relation | No relation | No relation | No relation | |
| 6 | No relation | No relation | No relation | Low | No relation | No relation | No relation | No relation | No relation | No relation | No relation | |
Mode of Delivery
Face to Face
Prerequisites and Co-Requisites
None
Recommended Optional Programme Components
Not Required
Course Contents
Labor laws, legal sanctions necessary for the operation of the service business, employee's legal rights and obligations, service work flow organization, working instructions and job descriptions accordingly, employee training and development, job descriptions, employee training, development, service operations reporting, oral, written communication rules, body language, empathy, such as basic contact information, assessment and welcome ways, consumer rights according to consumer law.
Recommended or Required Reading
Planned Learning Activities and Teaching Methods
Assessment Methods and Criteria
Language of Instruction
Turkish
Work Placement(s)
Not Required