Front Office Operations
Tourism and Hotel Management
Vocational School of Kartepe Tourism
Short Cycle (Associate's Degree)
| Course Unit Title | Course Unit Code | Type of Course Unit | Level of Course Unit | Year of Study | Semester | ECTS Credits |
|---|---|---|---|---|---|---|
| Front Office Operations | TOP116 | Compulsory | Associate degree | 1 | Spring | 2 |
Name of Lecturer(s)
Assistant Prof. Dr. Mehmet BOYRAZ
Assistant Prof. Dr. Tülay POLAT ÜZÜMCÜ
Learning Outcomes of the Course Unit
1) Front Office Accommodation Management, Organizational Structure of front office, front office personnel, relations with other Departments, will learn front office Hours.
2) Front office also will learn about filing and front office systems
3) Front Office 's department recognizes (Reception, Reservations, Front Lockers, Central, Concierge
4) Used documents, travel agents and front office will have information about the relationship.
Program Competencies-Learning Outcomes Relation
| Program Competencies | ||||||||||||||||||
| 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10 | 11 | 12 | 13 | 14 | 15 | 16 | 17 | ||
| Learning Outcomes | ||||||||||||||||||
| 1 | Low | High | No relation | No relation | No relation | No relation | Low | Middle | No relation | Low | No relation | Low | No relation | Low | No relation | No relation | No relation | |
| 2 | No relation | High | No relation | No relation | No relation | No relation | Low | Low | Low | No relation | No relation | Low | No relation | Low | No relation | No relation | No relation | |
| 3 | Low | High | No relation | No relation | No relation | No relation | Middle | Low | No relation | No relation | No relation | Middle | No relation | Middle | Low | No relation | No relation | |
| 4 | Low | High | No relation | No relation | Low | No relation | Middle | Low | Low | Low | No relation | Middle | No relation | Low | Low | No relation | No relation | |
Mode of Delivery
Face to Face
Prerequisites and Co-Requisites
None
Recommended Optional Programme Components
Hotel Management
Course Contents
Accommodation Establishments front office, front office organization structure, Front Office Staff, other Departments Relationship with the Front Office Working Hours And Önbüro'da filing, front office systems, Önbüro'nun Sections, Front Desk, Reservations, Önkasa, Central, Concierge, Önbüro'da Used Documents, Travel Topics include relations agencies and front office.
Weekly Schedule
1) Management functions, The importance of front office management functions.2) Organizational Structure of the Front Office Front Office Personnel
3) Relationships with other departments Front Office working hours
4) Filing in the front office services
5) Front Office Systems Manual System Mechanical Systems Computer System
6) Front Office 's Parts, Reception, Compensation-Acceptance, Accommodations Process Groups, Guests and Communication
7) Reservation Reservation Process Held in Reserve Statistics Office Used forms, booking office and the other study
8) Midterm examination/Assessment
9) Front chassis Front chassis procedure Customer accounts
10) Central phone and Concierge
11) Forecast for interpretation and preparation of reports
12) Hotel room types and characteristics of enterprises
13) Room for sale and pricing
14) Supervision of front Office operations
15) Front Office Law
16) Final examination
Recommended or Required Reading
Planned Learning Activities and Teaching Methods
1) Lecture
2) Question-Answer
3) Discussion
4) Drill and Practice
5) Group Study
Assessment Methods and Criteria
Contribution of Midterm Examination to Course Grade |
50% |
|---|---|
Contribution of Final Examination to Course Grade |
50% |
Total |
100% |
Language of Instruction
Turkish
Work Placement(s)
Not Required