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Turkish

Hotel Automation Systems

Tourism and Hotel Management

Vocational School of Kartepe Tourism
Short Cycle (Associate's Degree)
Course Unit Title Course Unit Code Type of Course Unit Level of Course Unit Year of Study Semester ECTS Credits
Hotel Automation Systems TOP203 Compulsory Associate degree 2 Fall 2

Name of Lecturer(s)

Lecturer Zeynep GENÇ

Learning Outcomes of the Course Unit

1) Explain the computerized automation and benefits in hotel management.
2) Recognize computer promgrams that are used in hotel business.
3) Use OPERA desktop and its menu.
4) Display in hotel room availability in computer and defines.
5) Make room entrance procedures.
6) Make room changing procedures.
7) Make pricing, directs at the computer the expenditures of customer.
8) See room account and makes billing.
9) Make check-out and early check-out
10) Make cash process at computer
11) Make quick check-out and cash close
12) Make exchange process at computer
13) Housekeeping can control room availability from computer and can make changes
14) See and control room availability and sales grafically
15) Follow breakdowns and their maintenance.
16) Mak reporting.
17) Mak account closing and end of day procedures.
18) Make night procedures.
19) Make reservation procedures.

Program Competencies-Learning Outcomes Relation

  Program Competencies
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17
Learning Outcomes
1 No relation Middle High Middle High High High Middle High High Middle High High Middle High Middle High
2 High Middle High Middle High Middle High High High Middle Middle High Middle High Middle Middle High
3 High High Middle High Middle High Middle High Middle High Middle High Middle High Middle High Middle
4 High High Middle High High Middle Middle Middle High Middle High High High Middle High High Middle
5 Middle Middle Middle High Middle High High High Middle High Middle High Middle High Middle Middle Middle
6 High High High Middle High Middle High High High High Middle High Middle High Middle High Middle
7 High High Middle High High Middle High High Middle Middle High High Middle Middle High High High
8 High Middle High Middle High High High High Middle Middle High High Middle Middle Middle Middle Middle
9 Middle Middle Middle High Middle High Middle High Middle High Middle Middle Middle High High High High
10 High Middle High Middle High Middle High Middle Middle High High Middle High Middle High Middle High
11 High High Middle High Middle High High High Middle Middle Middle High High Middle High High High
12 Middle Middle Middle Middle Middle Middle Middle Middle High Middle High High Middle Middle High Middle Middle
13 High High Middle High Middle High Middle High Middle High Middle Middle Middle High High High High
14 High Middle High Middle Middle Middle High Middle High Middle Middle Middle High High Middle Middle Middle
15 High Middle Middle High High High High Middle Middle Middle Middle Middle High High High Middle High
16 Middle High High High High Middle High Middle High Middle High Middle High Middle High Middle High
17 Middle Middle High Middle Middle Middle Middle High High Middle Middle High High Middle High Middle Middle
18 Middle Middle High Middle High High Middle Middle Middle High High Middle Middle High Middle High Middle
19 Middle High High Middle High High Middle High High Middle High Middle High Middle Middle High Middle

Mode of Delivery

Face to Face

Prerequisites and Co-Requisites

None

Recommended Optional Programme Components

Not Required

Course Contents

Definition of automation with computer, its history and benefits, definition of data base, packet programs that are used in hotels, front office computer businesses, daily, weekly, monthly, yearly reports and acquaring their prints

Weekly Schedule

1) Why Opera? Introduction to Opera and to the Hotel Explanation of ID and Password to be used in Opera - Login/Logout Introduction to People related transactions Search screen logic New Profile: Individual Profile search; New, Edit More Fields , Statistics & Info OPTIONS- Changes, Membership, Preferences, Notes
2) Company and Travel Agent Profiles Search, View by: All, Individual, Agent, Company More Fields , Statistics & Info New Reservation More Fields
3) Searching for an Existing Reservation Agent / Company Reservation Review Guest Profile and Reservation Profile Search, Search in Individual Profile Screen Profile Options: Credit Card, Delete, Future, History, Merge, Agent/Company Profile/Options: Negotiated Rates Reservation Options: Accompanying, Agent/Company, Alerts, Cancel, Changes, Confirmation, Credit Cards Room Upgrade
4) Reservation Options: Add On, Deposit, Rate Info, Watlist Select another profile Rate Management (Rate, Rate Code, number of Persons) Arrivals Room Assignment (QK-Room Search) Check-in In-house, Options: Room Move
5) In-house, Options: Billing, Cancel Check-in, Fixed Charges, Housekeeping, Messages, Privileges, Register Card, Trace Front Desk: Messages
6) In-house, Options: Routing Instructions Review of last weeks
7) Advanced Search Walk-in In-house, Options: Routing Instructions (Other Room), Shares Front Desk: Traces
8) Midterm examination/Assessment
9) Room Plan, Floor Plan, Confirmation, Calendar Housekeeping, OOO (out of order), Room History Introduction to Money Related Transactions Billing, Billing screen / Right Click (New Window, Screen View), Posting, Paid Out
10) Posting Correction Before N/A (Same department-minus quantity) Moving corrections to a new window Routing instructions - Except and other room Fast Posting
11) Run N/A (for posting corrections) Billing, Posting Correction After N/A (Rebate) Requirements before N/A (Menu / Check out and Check in must be 0 System changes after N/A (Room charge, Fixed charge, Date, etc.) Payment & Payment Corrections Settlement: Interim Bill & Corrections
12) Billing Screen / Right Click Transfer to Window, View Summarized Transactions, Split Transaction, Adjust Transaction, Transfer Transaction, Add Guest View Billing Screen Edit Folio Options: Billing Summary, Folio History, Phone Details, Post Rate Code, Posting History, Ayrıcalıklar, Void Folio
13) Show Quick Keys Opera Help, Room Search, Rate Query, New Reservation, Logout, Occ. Graph, Control Panel, House Status, Floor Plan, Phone Book, Det. Avail., Room Plan, Dashboard, Operator, Max. Avail. Cashier Functions: Batch Folios, Cashier Reports, Cashier Status, Currency Calculator, Curr. Exchange, Exchange Rates, Folio History, General Cashier, Journal, Deposit/Cancellation, Receipt History
14) Normal Check Out Early Departure Advance Bill Review of Interim Bill C/O Corrections Close Cashier Front Desk: Accounts Reports: Arrivals & Checked in Today, Guest in House, Room Moves, Guest Birthday, Reservation Summary, Duplicate Profile, Incomplete Address
15) Review Configuration, Utilities and Parameters Going over all the Menus
16) Final Examination

Recommended or Required Reading

1- Konaklama İşletmelerinde Opera-PMS Otomasyon Programı, Alev Sökmen/Opera-PMS Automation Program in Accomodation Business, Alev Sokmen
2- Uygulamalı örnekler/Practical examples
3- Eğitmen tarafından verilen yazlılı uygulama örnekleri/Written practical exercises which are given by lecturer
4- www.protel.com.tr

Planned Learning Activities and Teaching Methods

1) Lecture
2) Question-Answer
3) Discussion
4) Drill and Practice
5) Group Study


Assessment Methods and Criteria

Contribution of Midterm Examination to Course Grade

40%

Contribution of Final Examination to Course Grade

60%

Total

100%

Language of Instruction

Turkish

Work Placement(s)

Not Required