Professional Foreign Language ( English ) II

Mode of Delivery

Face to Face

Prerequisites and Co-Requisites

None

Recommended Optional Programme Components

Not Required

Course Contents

This course provides students with the knowledge of dialogues, meetings, making phone orders, resume writings., ordering, filling out order forms, wrong orders, order letters, shipping letters, problems in shipping regulations and advices airport, hotel and restaurant exercises restaurant reservations, booking table, confirming and cancelling restaurant reservations,English letter formats, letter formats, parts of letter,asking the way, giving direction, formal and informal introducing,reception tasks, noting down, the visitors and callers making excuses, giving and receiving instructions, hotel reservations, trip reservations making complaints, receiving customer complaints, taking notes,telephone technique, terms of telephone,memorandum, concept of memorandum, elements of memorandum, writing memorandum delivery methods in foreign trade, abbrevations in international trade, letters in international trade, international trade terms.

Weekly Schedule

1) Answering the phone
2) Making calls
3) Appointments
4) Hotel reservations
5) Letters
6) Flight reservations
7) Taking messages
8) Midterm examination/Assessment
9) Leaving messages
10) Weekly work schemes
11) Problems
12) Trips
13) Orders and instructions
14) Delivery methods
15) Restaurant reservations
16) Final examination

Recommended or Required Reading

Planned Learning Activities and Teaching Methods

1) Lecture
2) Discussion
3) Group Study
4) Lab / Workshop
5) Project Based Learning

Assessment Methods and Criteria

Contribution of Midterm Examination to Course Grade	30%
Contribution of Final Examination to Course Grade	70%
Total	100%

Language of Instruction

Turkish

Work Placement(s)

Not Required