Quality Management
Business Management
Vocational School of Kandıra
Short Cycle (Associate's Degree)
| Course Unit Title | Course Unit Code | Type of Course Unit | Level of Course Unit | Year of Study | Semester | ECTS Credits |
|---|---|---|---|---|---|---|
| Quality Management | IYP241 | Elective | Associate degree | 2 | Fall | 3 |
Name of Lecturer(s)
Assistant Prof. Dr. Arzu AZİZAĞAOĞLU
Assistant Prof. Dr. Nilay KARASAKAL
Learning Outcomes of the Course Unit
1) Defines the concepts of change and quality. Defines the concepts of design and compliance quality.
2) Gains knowledge of the dimensions of quality.
3) Knows the quality problems encountered in businesses and their reasons. Have an idea about the factors affecting the quality.
4) Defines the concept of quality control. Knows the historical process of quality control. Can comment on total quality control.
5) Defines the concept of management. Have an idea about management approaches. Knows total quality management.
6) Can explain and interpret the EFQM Model.
7) Gains knowledge of quality circles. Knows problem solving techniques.
8) Gains knowledge of Quality Management Systems.
Program Competencies-Learning Outcomes Relation
| Program Competencies | ||||||||||||||||
| 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10 | 11 | 12 | 13 | 14 | 15 | ||
| Learning Outcomes | ||||||||||||||||
| 1 | High | High | High | High | Middle | Middle | Middle | Middle | High | High | High | High | Middle | Middle | Middle | |
| 2 | High | Middle | Middle | High | Middle | Middle | Middle | High | Middle | Middle | Middle | Middle | Middle | Middle | Middle | |
| 3 | High | Middle | Middle | Middle | Middle | Middle | Middle | Middle | Middle | Middle | Middle | Middle | Middle | Middle | Middle | |
| 4 | High | Middle | Middle | Middle | Middle | Middle | Middle | Middle | Middle | Middle | Middle | Middle | Middle | Middle | Middle | |
| 5 | High | No relation | No relation | No relation | No relation | No relation | No relation | No relation | No relation | No relation | No relation | No relation | No relation | No relation | No relation | |
| 6 | High | No relation | No relation | No relation | No relation | No relation | No relation | No relation | No relation | No relation | No relation | No relation | No relation | No relation | No relation | |
| 7 | High | No relation | No relation | No relation | No relation | No relation | No relation | No relation | No relation | No relation | No relation | No relation | No relation | No relation | No relation | |
| 8 | High | Middle | Middle | Middle | Middle | No relation | No relation | No relation | No relation | No relation | No relation | No relation | No relation | No relation | No relation | |
Mode of Delivery
Face to Face
Prerequisites and Co-Requisites
None
Recommended Optional Programme Components
Total Quality Management
Course Contents
To find out quality, quality management, design quality and conformity quality concepts, to teach dimensions of quality, to have knowledge about total quality management.
Weekly Schedule
1) General Introduction to quality2) Historical development and philosophy of Total Quality Management
3) Important thinkers in quality
4) Eight Dimensions of Quality, David A. Garvin
5) 14 policy by Deming
6) Quality Circles, Improvement Teams
7) PDCA and KAIZEN
8) Midterm examination/Assessment
9) Total quality management practices in Turkey
10) Problem Solving Tools
11) Problem Solving Tools
12) Problem Solving Tools
13) Problem Solving Tools
14) Process management
15) The total quality applications in Turkey
16) Final examination
Recommended or Required Reading
Planned Learning Activities and Teaching Methods
1) Lecture
2) Question-Answer
3) Discussion
4) Group Study
5) Lab / Workshop
Assessment Methods and Criteria
Contribution of Midterm Examination to Course Grade |
20% |
|---|---|
Contribution of Final Examination to Course Grade |
80% |
Total |
100% |
Language of Instruction
Turkish
Work Placement(s)
Not Required