Kocaeli University / European Credit Transfer System (ECTS)

Name of Lecturer(s)

Lecturer İlknur ÇAVUŞOĞLU ZERENGÖK
Lecturer Tümay MERCAN
Lecturer Binnur TURAN

Learning Outcomes of the Course Unit
Program Competencies-Learning Outcomes Relation

Learning Outcomes of the Course Unit

1) Recognize communication and communication elements and describe the conditions necessary for effective communication.
2) Recognize communication process and communication methods.
3) Explain the relationship between communication and sensing and listening.
4) Explain the role of body language in communication, and apply empathic approach to overcome communication barriers.
5) Establish and improve healthy communication with personnel, patients and their relatives in the work environment.
6) Explain the responsibilities of health personnel in the application of patients' rights.

Program Competencies-Learning Outcomes Relation

		Program Competencies
		1	2	3	4	5	6	7	8
Learning Outcomes
	1	High	High	Middle	High	High	High	High	High
	2	High	High	Middle	Middle	High	High	High	High
	3	High	High	Middle	High	High	High	High	High
	4	Middle	Low	High	High	High	High	Middle	High
	5	Middle	Middle	Middle	High	High	High	High	Low
	6	High	Middle	High	No relation	No relation	No relation	No relation	Low

Mode of Delivery

Face to Face

Prerequisites and Co-Requisites

None

Recommended Optional Programme Components

N/A

Course Contents

The course covers Identification of Communication and Communication Elements, Effective communication and Conditions, Communication Process and its elements,Communication Methods,Communication and Detection, Hear and listen, Types of Listening and Feedback Process,The Role of Body Language in Communication, Communication Barriers and Overcoming, Empathic Communication Approach. Health Personnel Communication with the patient, Health Personnel Communication in Workplace, Written and Oral Communication Related to the business of health personnel, Patients' Rights and Responsibility for the Implementation of Health Personnel of Patients' Rights.

Weekly Schedule

1) Communication and Communication Process
2) Defining communication elements
3) Communication Methods
4) Effective Communication and Conditions
5) Communication and Detection
6) Hear and Listen
7) Types of Listening and Feedback Process
8) Midterm examination/Assessment
9) The Role of Body Language in Communication
10) Communication Barriers and Overcoming
11) Empathic Communication Approach
12) Health Personnel Communication with the Patient
13) Health Personnel Communication in Workplace
14) Written and Oral Communication Related to the Business of Health Personnel
15) Patients' Rights and Responsibility for the Implementation of Health Personnel of Patients' Rights
16) Final examination

Planned Learning Activities and Teaching Methods

1) Lecture
2) Question-Answer
3) Drill and Practice
4) Group Study
5) Brain Storming
6) Self Study

Assessment Methods and Criteria

Contribution of Midterm Examination to Course Grade	40%
Contribution of Final Examination to Course Grade	60%
Total	100%

Language of Instruction

Turkish

Work Placement(s)

Not Required

Course Unit Title	Course Unit Code	Type of Course Unit	Level of Course Unit	Year of Study	Semester	ECTS Credits
Communication In Health Services	OMP209	Elective	Associate degree	2	Fall	4