Total Quality Management
Marketing
Vocational School of A.Riza Veziroglu
Short Cycle (Associate's Degree)
| Course Unit Title | Course Unit Code | Type of Course Unit | Level of Course Unit | Year of Study | Semester | ECTS Credits |
|---|---|---|---|---|---|---|
| Total Quality Management | PAP215 | Elective | Associate degree | 2 | Fall | 3 |
Name of Lecturer(s)
Assistant Prof. Dr. Hale BÜTÜN BAYRAM
Assistant Prof. Dr. Okan ŞENELDİR
Learning Outcomes of the Course Unit
1) Knows the concept of quality
2) history and pioneers of quality
3) Total quality Management
4) Quality costs
5) Quality culture and management
6) Quality Management Tools
7) Canoe analysis
8) Quality circles
9) Statistical quality control
10) process management
11) heijunka
12) Lean manufacturing and lean service
13) Quality management system standards
14) 6 sigma
15) ıso 9000
16) final exam
Program Competencies-Learning Outcomes Relation
| Program Competencies | |||||||||||||
| 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10 | 11 | 12 | ||
| Learning Outcomes | |||||||||||||
| 1 | High | Middle | High | No relation | Low | Low | Middle | Low | Low | Middle | High | High | |
| 2 | No relation | No relation | No relation | No relation | No relation | No relation | No relation | No relation | No relation | No relation | No relation | No relation | |
| 3 | No relation | No relation | No relation | No relation | No relation | No relation | No relation | No relation | No relation | No relation | No relation | No relation | |
| 4 | No relation | No relation | No relation | No relation | No relation | No relation | No relation | No relation | No relation | No relation | No relation | No relation | |
| 5 | No relation | No relation | No relation | No relation | No relation | No relation | No relation | No relation | No relation | No relation | No relation | No relation | |
| 6 | No relation | No relation | No relation | No relation | No relation | No relation | No relation | No relation | No relation | No relation | No relation | No relation | |
| 7 | No relation | No relation | No relation | No relation | No relation | No relation | No relation | No relation | No relation | No relation | No relation | No relation | |
| 8 | No relation | No relation | No relation | No relation | No relation | No relation | No relation | No relation | No relation | No relation | No relation | No relation | |
| 9 | No relation | No relation | No relation | No relation | No relation | No relation | No relation | No relation | No relation | No relation | No relation | No relation | |
| 10 | No relation | No relation | No relation | No relation | No relation | No relation | No relation | No relation | No relation | No relation | No relation | No relation | |
| 11 | No relation | No relation | No relation | No relation | No relation | No relation | No relation | No relation | No relation | No relation | No relation | No relation | |
| 12 | No relation | No relation | No relation | No relation | No relation | No relation | No relation | No relation | No relation | No relation | No relation | No relation | |
| 13 | No relation | No relation | No relation | No relation | No relation | No relation | No relation | No relation | No relation | No relation | No relation | No relation | |
| 14 | No relation | No relation | No relation | No relation | No relation | No relation | No relation | No relation | No relation | No relation | No relation | No relation | |
| 15 | No relation | No relation | No relation | No relation | No relation | No relation | No relation | No relation | No relation | No relation | No relation | No relation | |
| 16 | No relation | No relation | No relation | No relation | No relation | No relation | No relation | No relation | No relation | No relation | No relation | No relation | |
Mode of Delivery
Face to Face
Prerequisites and Co-Requisites
None
Recommended Optional Programme Components
xx
Course Contents
xx
Weekly Schedule
1) 1. HUMANITY'S NEED FOR CHANGE and QUALITY CONCEPT2) 2. HISTORICAL DEVELOPMENT OF QUALITY AND DIRECTIONS TO QUALITY GIVING PIONEERS
3) TOTAL QUALİTY MANAGEMENT
4) QUALITY COSTS
5) CORPORATE CULTURE, QUALITY CULTURE and QUALITY MANAGEMENT
6) QUALITY MANAGEMENT TOOLS - IN PROBLEM SOLVING DECISION MAKING BASED ON DATA
7) LISTENING TO THE CUSTOMER IN QUALITY MANAGEMENT
8) QUALITY CIRCLES
9) STATISTICAL QUALITY CONTROL
10) PROCESS MANAGEMENT
11) PRODUCTION SYSTEM
12) LEAN PRODUCTION AND LEAN SERVICE PHILOSOPHY
13) SIX SIGMA
14) QUALITY MANAGEMENT SYSTEM STANDARDS
15) An overview
16) PREPARING FOR THE FINAL EXAM
Recommended or Required Reading
Planned Learning Activities and Teaching Methods
Assessment Methods and Criteria
Contribution of Midterm Examination to Course Grade |
40% |
|---|---|
Contribution of Final Examination to Course Grade |
60% |
Total |
100% |
Language of Instruction
Turkish
Work Placement(s)
Not Required