Total Quality Management
Business Administration
Faculty of Management
First Cycle (Bachelor's Degree)
| Course Unit Title | Course Unit Code | Type of Course Unit | Level of Course Unit | Year of Study | Semester | ECTS Credits |
|---|---|---|---|---|---|---|
| Total Quality Management | ISL463 | Elective | Bachelor's degree | 4 | Fall | 4 |
Name of Lecturer(s)
Prof. Dr. Muhsin HALİS
Learning Outcomes of the Course Unit
1) The students will be able to learn the historical development of quality and total quality management.
2) Explains Total Quality Management and its elements.
3) Will be able to explain the concepts of Accreditation-Calibration and will be able to recognize the Turkish Accreditation Agency (TÜRKAK).
Program Competencies-Learning Outcomes Relation
| Program Competencies | |||||||||||
| 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10 | ||
| Learning Outcomes | |||||||||||
| 1 | No relation | No relation | No relation | No relation | Middle | No relation | No relation | No relation | No relation | No relation | |
| 2 | No relation | No relation | No relation | No relation | Middle | No relation | No relation | No relation | No relation | No relation | |
| 3 | No relation | No relation | No relation | No relation | Middle | No relation | No relation | No relation | No relation | No relation | |
Mode of Delivery
Face to Face
Prerequisites and Co-Requisites
None
Recommended Optional Programme Components
None
Course Contents
This course contains; Concepts of quality; Core values and paradigms for TQM,Management and the historical Development of Total Quality Management,Quality Control, Quality Assurance and Total Quality Management, Customer Satisfaction, Retention, and Loyalty,ISO 9000 Quality Management System,Accreditation, Calibration and EFQM Modell,Turkish Accreditation Agency (TÜRKAK), international/National Quality Awards,Essential factors of affecting quality management systems ( Strategy, Mission, Vision, Values, Customer Orientation, Benchmarking),9. Essential factors of affecting quality management systems ( Prossesmanagement, KAİZEN and Teamwork ),Quality Control Circle and Features of Quality Circle,Statistical Quality Control Methods,TQM İmplementation : Planning process,TQM İmplementation : Quality Planning Techniques,TQM İmplementation : Quality Planning Techniques.
Recommended or Required Reading
Planned Learning Activities and Teaching Methods
Assessment Methods and Criteria
Contribution of Midterm Examination to Course Grade |
30% |
|---|---|
Contribution of Final Examination to Course Grade |
70% |
Total |
100% |
Language of Instruction
Turkish
Work Placement(s)
Not Required